FAQs

SHIPPING

Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are: 2 to 7 business days depending on product design and Item. Most of our items are made upon order to ensure the best quality for our customers!

 *Delivery times vary depending on your location（update on September 2022)

*You will receive tracking information of your parcel by email between 2 to 7  business days of ordering.

If you have any questions or you change your mind please contact us feel free

Contact us 

 

ORDERS

WHERE CAN I FIND MY TRACKING NUMBER?

All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.

You can also track your orders on this page

https://www.omirad.com/tools/track-your-order

If this system now work good

Please you can also track the number here

17track.net

 

WHEN WILL YOU SHIP MY ORDER?

Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are:

2-7 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!

You will receive tracking information of your parcel by email between 2 to 7 days business days of ordering.

Expedited shipping (pay service) 

You should contact info@omirad.com to upgrade it.

 

MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.

Please contact us at info@omirad.com

 

IF THE ORDERS NOT DELIVERED IN TIME.

Expedited shipping over 25 days, we will refund shipping cost to customers. Over 60 days not delivered , we can make resend or full refund!

 

THERE’S SOMETHING WRONG WITH MY ORDER.

Please email us or message us on Facebook for the quickest reply!

  

HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?

We typically process returns/exchanges within 48 hours upon receiving your package.

 

INTERNATIONAL CUSTOMERS

 

WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?

Due to our licensing agreements, some of our licensed products are limited to select countries.

 

DO YOU SHIP INTERNATIONALLY?

We currently ship to over 80 countries!

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Shipping times vary depending on your country of residence and the shipping method you select.

 

WILL I NEED TO PAY DUTIES AND TAXES?

No.

 

RETURNS & EXCHANGES

 Can I exchange items?

You can simply exchange your item(s) by using our Online Returns Portal . You may also Contact Our Customer Service and email us your desired size and/or color. 

Prepaid Return Labels:
With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.


Additional Information on OMIRAD's Online Return Policy? 

• Items must be unworn, unwashed, and have original tags attached. 
• Items must be free of stains, makeup, deodorant, or wear.
• All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
• When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
• All returns are refunded via store credit in the form of a OMIRAD E-Gift Card.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• Returns are processed within 5-7 business days after your item(s) are delivered to us.
• Damaged, defective, or incorrect items must be reported within 7 days of delivery.
• Return drop-offs are not accepted at our DC or corporate office.
• In the rare case returns are accepted after the 30 day return time frame the customer will only be refunded in the form of in-store credit - no exceptions.

 

Reserved Rights Regarding Returns:

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; 
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-OMIRAD items sent to our Distribution Center will be discarded upon receipt.

Thank you for your understanding and continued support. We love, and appreciate each and every one of you.

-Omirad Team